“I found Poppy’s through the Good Funeral Guide and from first contact with Gemima through to the Funeral Service, they’ve been exceptional. The communication and guidance on the processes around mum’s death was clear and detailed and made it all far less daunting that I’d anticipated. Our funeral director Amy Szott was kind, empathic and just really human, enabling us to plan and deliver a fitting celebration of mum’s long and good life. Nothing was pushed on us, options and pricing all totally transparent and very importantly Poppy’s are super efficient - they did everything they said they would (and more) and to time. They also recommended the perfect celebrant for us in Nic Preston. I found working with Poppy’s a hugely reassuring and positive experience and would happily have them as my FDs when the time comes!”

“Our family and friends found ourselves in a sudden and tragic situation with the unexpected loss of my beloved partner. Poppy's made the whole thing bearable providing thoughtful, professional care and helping us to arrange a memorable and very stylish funeral where the many who loved him could pay tribute and we could celebrate and say goodbye to a truly exceptional man. I wouldn't have trusted him to anyone else, and Poppy's did him (and us) proud. I cannot thank you and your team enough.”

“Poppy's created a wonderful happy memory from a day I had been dreading. So many people afterwards said what a positive occasion it was - even those following via the weblink. Throwing springs of Rosemary onto the coffin to say goodbye was such a good idea. They even advised on how to reassure my little 3-year old granddaughter! Thank you so much”

“Hanna and the team were wonderful from start to finish. They all ensured that our Mum was given a dignified service, nothing was too much trouble for them. They organised the livestream to relatives living abroad, they liaised with the vicar, and organised the release of doves at the graveside. I can’t recommend Anna and the team at Poppy’s highly enough.”

“We recently entrusted Hannah and the team at Poppy's with our father's funeral and they exceeded our expectations in every way. From the first contact, they were compassionate, professional, and attentive to every detail. They made a difficult time much easier to bear with their guidance and support. We are deeply grateful for the care they showed. I cannot recommend Poppy's highly enough”

“Quite simply excellent. Victoria and the rest of the team were kind, gentle, and appropriately compassionate, and never overly sympathetic or overwhelming. They managed all aspects of the funeral from strange vehicles as a hearse to flowers to the location to the celebrant and our particular needs for the service, to the very end - with ease. Would definitely recommend.”

“Poppy's were so kind and supportive throughout the whole funeral process. We were able to tailor our requirements perfectly. Poppy's took away the stress and anxiety of navigating our way through the arrangements. Thank you.”

“Poppy's have been the most wonderful funeral directors throughout this difficult time and I recommend them highly. They provided us with really detailed and personal advice from the moment we reached out to them before our mother died. They took such good care of our mum after she died, collecting her body as soon as we got in touch out of hours on a Sunday, and they took great care and attention to how we wanted our mother to be dressed for her burial. Amy Gunning was the most amazing funeral director and helped us create the perfect funeral service for our mother which turned out to be the most moving event I've ever been to. The kindness and professionalism of Amy and all of the staff at Poppy's made us feel in very safe hands and we felt so cared for throughout this process. Thank you so much for your part in creating the most wonderful commemoration of our mother's life - we couldn't have asked for more!”

“Poppy's helped make the funeral process a beautiful experience as we said farewell to our mother. Each decision was presented to us, debated and agreed in a clear manner. Various options were considered and solutions found according to budget and timescales. The capable and kind staff were creative and punctilious which in turn helped with planning and facilitated a magnificent funeral with everything running like clockwork. A difficult experience was made joyful in the knowledge that every stage of the funeral was agreed and understood by the family and Poppy's. The flowers on the coffin were beautiful and the service at the crematorium went smoothly. We are very grateful for the leadership provided to us at a difficult time. I have much to thank Poppy's for; but mainly that my Mother would have been delighted with all aspects of the funeral service. Thank you Poppy's.”

“The team at Poppy's were incredibly professional but at the same time extremely kind and supportive throughout the whole process. Their communication was excellent, we really felt listened to and couldn't have asked for a better team of funeral directors. We would recommend them highly.”

“Poppy's are such a lovely, caring funeral company. From day one they were incredible. They supported us in our slightly more unusual requests and ensured everything went smoothly. They looked after our mum so well and were very caring in her final journey. We requested a living wreath with very specific bulbs in it, which we planted on the grave to continue flowering for years to come. I cannot thank Poppy's enough for making the whole process simple and a lasting memory!”

“Poppy's took care of my wife's funeral. They were extremely professional and very empathetic. I would highly recommend them.”

“Poppy's were fantastic, at a very difficult time for us. We were in contact before a death, then over the Christmas period to make arrangements for January. They were always quick to respond, sensitively and with all the information and help we needed. This included contact and collection on Christmas Day itself. The service itself was a lovely and fitting occasion, a true celebration and personal, modern funeral. Thank you so much to everyone at Poppy's.”

“Excellent service from Poppy's. I would highly recommend them.”

“Maia at Poppy's was wonderful throughout, so accommodating and compassionate, it felt like a friend was helping me at such a difficult time. The chapel of rest was so cosy and I only encountered kindness and support throughout the planning and on the day.”

“Looking for a funeral director for my adult daughter’s funeral, we approached a couple of different companies, but we found that Poppy’s really put our wishes front and centre and cared about what we wanted and how we wanted to do it. They kept in regular contact and ensured we had all the information we needed to go ahead, explaining anything we were unsure of. On the day itself, our funeral director made sure our plans were executed perfectly, and everyone said that it was one of the best funerals they’d been too. Thank you Poppy's staff for helping make a difficult time and event, a meaningful, unique and memorable one, for many beautiful reasons.”

“Poppy's were fantastic. The service they provided was kind, caring and sensitive. Victoria and her team did everything they could to accommodate our needs. I would highly recommend them.”

“Poppy's Funeral Directors were just wonderful. Our Aunt Jean's funeral was a few days ago. The service they gave us was excellent. All so kind and professional and very supportive on the day. Also the celebrate Ruth Blackford was just wonderful. We were so pleased we chose Poppy's.”

“All of the staff at Poppy's were very helpful and friendly. My contact was chiefly with Gemima and Victoria. With their assistance we were able to give my husband Christopher a send-off that appropriately put the fun into "funeral".”

“From not knowing where to start with arranging a funeral up to the day of the funeral itself felt seamless, simple and calm, and I couldn’t be more grateful to the team, but especially to Maia for her quiet dignity, enormous compassion and exemplary communication and organisation throughout the whole process. I don’t believe any other funeral directors would or could offer such individual choices and provide such a tailor-made funeral. Thank you so very much.”

“We used Poppy’s funeral directors for James’ funeral earlier this month. Hannah and the team provided us with an excellent and compassionate service. They guided & advised us throughout the whole process and provided much needed support at a highly emotional & difficult time. Thank you all so much.”

“Poppy's have been brilliant. When mum died, they helped us through the immediate emotional decision making in a calm and professional way. At all times, they have given us options and taken away any fear of what to do next. Highly recommended to help you though a difficult period to arrange just the type of funeral to suit your needs.”

“I had not heard of Poppy's before. I was so glad I found them. They were so supportive throughout the whole process. It was like an embrace.”

“We are incredibly grateful to everyone at Poppy's. We were recommended to use them by a friend. From the very first contact they have been kind, patient and so efficient. The communication has been exemplary and we have always felt so well taken care of. They have accommodated any request but also made really helpful suggestions and given us choices we had not even considered. In doing so we were able to give our father a traditional, dignified funeral that embodied who he was as a person. It genuinely was a celebration of his life that gave us great comfort.”

“Poppy's have been extraordinarily brilliant to work with in such a difficult time. Holly, Amy and Nicola were so supportive, generous and such clear communicators throughout the process. I didn't feel alone with organising the funeral at any moment, and each specific request was accommodated kindly and always remembered. Thank you <3”

“Put simply - Poppy's were absolutely wonderful. They did everything possible, in the most sensitive way, to ensure our mum's funeral was perfect. We all felt cared for not just practically but emotionally, which made the whole process easy, and at times, it even managed to be fun. I loved how they tuned into us, responded perfectly to exactly where we were at every moment, and always hit the right note. We just knew that they were taking care of our mum in the same way which the whole family will be eternally grateful for. I can't recommend Poppy's enough.”

“Poppy's were so wonderful. Everyone who came to my partner's funeral was blown away by the team and their transparent, open and empathetic approach to this difficult event in all our lives. The words our family and friends used were that they felt 'safe, comfortable and secure'. Several of them have decided to use Poppy's when the time comes for parents or loved ones or even themselves because the experience was so positive - not something you usually associate with funerals.”

“What a wonderful service from Poppy's who made it all very simple from start to finish during what was a very difficult time. They went out of their way to ensure my brother could see Mum before he returned to Australia, working directly with the Coroner (who also pulled out all the stops to meet our very tight timeline) and in fact, were the only directors who could help out of the 6 or so I contacted, as they keep all the services in house . Poppy's then facilitated our service date, again to fit in with Australian flights, and this was greatly appreciated. We felt our Mum was really cared for and we appreciated their desire to make us feel comfortable, allowing us plenty of time to say our goodbyes and prepare our flowers etc, and getting us as involved as we wanted to be in the process. We never felt rushed or like a nuisance despite our long visits and requests. I can't recommend them highly enough and are definitely the best local directors I've experienced in my 50+ years of living in the area, having experienced several with other relatives. Many, many thanks, Poppy's, for doing our mum proud and making it as painless as possible throughout - it was 1000% appreciated.”

“Poppy’s funeral directors were outstanding. They were so informative, calm, supportive and reassuring which allowed my Mum's funeral to go smoothly and as well as it could. Amy was brilliant in the planning and on the day as the funeral director. I would definitely recommend them.”

“Unbelievable support from the team, from first contact to the end, they treated us so well, they were compassionate, kind and cared about our sister and nephew who passed away. I cannot say enough about Poppy's, they helped and supported us each step of the way and also went out of their way. Unbelievable service. We are grateful and thankful for their support. Amazing team, made us feel comfortable leaving my sister and nephew in their care.”

“Poppy's handled my father's funeral, which we arranged within one week. I cannot fault them, very caring and nothing was amiss. If you have not arranged a funeral before, as was the case with me, the guidance was appreciated. Several attendees from Dublin remarked how professional they were and caring, . Whilst I hope I won't need to arrange another funeral, I certainly would not have any hesitation in recommending them.”

“Poppy's were wonderful - they listened to our wishes and helped us arrange a deeply personal non-traditional funeral. Our loved one had a very private, family-led natural burial at Eden Valley Woodland burial site and Poppy's helped us move the coffin to the graveside, left us to picnic and reminisce in the quiet countryside and returned to help us lower the coffin. It was an incredibly beautiful, comforting experience and I am immensely grateful to Poppy's for enabling us to have the 'goodbye' that we wanted.”

“My family are taking this opportunity to write to you all to say a big thank you. From my first contact with Lily to the end of my father’s funeral day the service we received from yourselves has been second to none. Victoria took time to go through everything we wanted and to explain things we had not thought of (this was not a selling technique) but advise on things that would make the whole process and outcome for my dad so much better. At no time did we feel pressured as we had a very good idea of what we and my dad would have wanted and Victoria and her team put this all into practice. The arriving early to pick us up on the day in order that pictures could be taken was a wonderful idea and not something we were expecting kudos to you!! The respect that was shown to my dad from the moment he was collected from the hospice and my family at all times from the team on the day from Poppy’s was second to none. My niece who dressed my dad at Poppy’s stated also that the people who helped her were fantastic and she could see they cared. We would recommend Poppy’s to anyone who finds themselves at this sad crossroads in their life. The team are caring, understanding and compassionate which at no time went unnoticed. So with a sad heart at the passing of our dad, granddad, great granddad and husband we would all like to say a big thank you, you made the day so special. Now we can start to heal knowing we did him proud. P.s everyone loved the wild flower seeds ☺️”

“Poppy's were compassionate, kind and professional throughout the whole process of arranging and delivering the funeral of our family member. They offered many options to suit what we wanted and they catered seamlessly to our needs when we decided to change things around a little. We are extremely grateful for their excellent service and would not hesitate to recommend them thoroughly.”

“I first went into their Sheen branch when my mum was undergoing chemotherapy about 6 months ago. The staff was warm and helpful in briefing me about their service. Fast forward to a month ago, my mum's health deteriorated and passed away very quickly. Poppy's staff Natalie was really sensitive and helpful for taking up my case. Holly from Totting office helped me a lot in contacting Coroner Office when my mum's case was unexpectedly referred. Her support was really a comfort for me at the time. The Poppy's team (Natalie, Edel, Holly and Amy) was very nice, sensitive, quick response and helpful. Most of all, the whole approach of organising a funeral made us really comfortable from the beginning until the funeral. My mum was well looked after. Poppy's was very professional and helped us to go through this tough time. Thank you all in Poppy's.”

“Poppy’s was recommended to me by my vicar and I highly recommend Poppy’s to you. From initial phone call through to final email they were always kind, professional, respectful and transparent. I felt I could trust them with the hugely important task of arranging a funeral. The two people who collected my mum from her home after she died were so respectful and understanding. Our initial conversations over the phone were timely and friendly and when we met with Poppy’s to discuss all the details the options with prices were all explained. The mortuary at Lambeth Crematorium is really beautiful and I felt mum was in an appropriate place. The funeral directors at Poppy’s were reassuring and very supportive on the day. Thank you.”

“I would highly recommend using Poppy’s, as they made sure my mum was cared for and looked after immaculately. The service was beautiful and directed amazingly by Susan.”

“For me Poppy's resonated as the ideal choice when searching for funeral services which I find normally come across as very sombre and Poppy's had that impression of lightness and being uplifting at a time when you are feeling very down and heavy with grief. Everybody I dealt with had a great deal of empathy which was very comforting and understood those additional requirements that were important to me which surprised me and exceeded my expectations on the day so a huge Thank you to you all.”

“My daughter and I had never had the responsibility of organising a funeral before. The task felt immense. Dealing with all the practicalities alongside loss, pain and grief. We are so pleased we found Poppy's. Everyone we encountered either by phone, email or in person was warm, caring, understanding and supportive. Lily was our first contact and Hannah was our Funeral Director. Hannah listened to us, never rushed us and talked us through the process in a gentle way. She made everything more bearable. Thank you from the bottom of our hearts.”

“Poppy’s were incredibly helpful with assisting us to put together a service that best suited our loved one, and matched us with the perfect celebrant for the day. Everyone present commented on how smoothly the day had gone and on how fitting the less formal approach was. Victoria’s help throughout the process and presence on the day helped ease our stresses, and we particularly appreciated being able to visit the mortuary to spend extra time with John in the weeks before the funeral.”

“Gratitude and heartfelt thanks to this amazing team. I could not have begun to navigate the process of saying ‘goodbye’ to my son without the truly compassionate care of Poppy’ s team. Amy was primarily the team member who supported, guided and professionally handheld me with her warmth, understanding and professionalism. I am forever grateful. Thank you.”

“Poppy's was recommended to us as the place to go to for my mother's funeral, and I am extremely glad that this is the choice we made. Right from the first phone-call I was listened to as a person with specific needs and requests at this difficult time. I did not have the impression that this was a business transaction. It was a question of holding a ceremony for someone we had lost, and doing so, with the help of Poppy's, in the simplest yet symbolically richest and most meaningful way possible. This is the kind of ceremony we had. It was organised without a hitch, by an efficient, effective funeral director who openly expressed her warmth towards us. I would in turn recommend Poppy's to anyone wishing for such a funeral.”

“Poppy's know exactly what they're doing, Very supportive and will hold your hand all the way. Could not ask for better. Thank you.”

“Just wanted to say thank you to all the girls at Poppy's in East Sheen and also everyone in the office at Tooting Crematorium. Although the 3 of us are bereft at losing our darling brother Poppy's helped make it seamless and easy. Special thanks to Susan and Natalie…nothing was too much trouble. Apologies it’s taken this long to write a review but just felt I had to be ready to do this. Recommending Ruth Blackford (the celebrant) was great - she was such a warm and supportive person. I felt that choosing Poppy's for our brother's funeral was serendipitous as I spotted Poppy's in East Sheen on my drive back from the hospital where my brother died…thank you for your kindness and expert help but most of all for helping us make a wonderful send off for our brother.”

“We had previously attended a neighbour's funeral conducted through Poppy's and thought it was very professionally and considerately managed. Consequently, when my wife passed away, we were confident that they were the undertakers to handle all of our own requirements. Needless to say, we were very pleased with the manner in which Victoria Mellor and her colleagues acted on our behalf and would certainly recommend them whole heartedly.”

“Poppy’s couldn’t have been more helpful or accommodating. Everyone was so kind and supportive and even when we had to postpone they made it happen with no hassle. Would highly recommend”

“Thank you Poppy's for a really lovely funeral service. Hannah was patient, kind, compassionate and professional and fulfilled all needs and restrictions on the day. Max would have loved his send off!”

“Myself and my family would like to thank Poppy's for taking incredible care of our father. Poppy's were so kind and patient with us, answering all our questions and helping the whole process go smoothly. Poppy's were recommended to us and we will definitely recommend them to others. The service provided was fantastic and the whole team were caring, professional and thoughtful throughout. Thank you Victoria, Lily and the whole Poppy's team.”

“Poppy's is a wonderful place to do something so difficult. They are all very friendly, kind & considerate to what an upsetting time it can be. I felt Susan took the time to get to know me & my dad to help choose the right celebrant, which she found in Ruth Blackford, and I was comforted that they took great care of my dad prior to his cremation. Nothing was too much for them to do.”

“They made a difficult time so much easier for my children, couldn't recommend highly enough.”

“The team at Poppy's are faultless. They provide a great service and are just lovely along the way. They took care of everything for me and nothing felt like too much trouble. Great communication and from the moment I spoke to them, I knew I was in good hands for them to arrange the funeral for my mother. They helped give her the best send off with the least amount of stress for me. I dealt with Hannah initially who did most of the early organising, then Emma was the lady on the day who was just brilliant. Thank you team Poppy's.”

“I have used Poppy's before and their service is outstanding and also personal; and extremely caring and respectful. I cannot praise them enough.”

“When my beloved aunt was dying, Poppy’s was recommended to me by two separate sources. I’m so very glad we went with Poppy’s. The whole team, from our first interaction to the last, was extremely good. They made time for us. They listened. The flowers were magnificent. They communicated well. The funeral day itself was organised and efficient. I felt that everyone treated all of us with compassion and kindness. Even the chauffeurs were very sweet and helpful to us on the day. Victoria, our funeral director was fantastic; she was so patient and flexible in trying to help us plan the day well. We went to see my aunt soon after she died, and she looked lovely! It helped. Thank you to Poppy’s, I recommend them wholeheartedly.”

“Poppy's were so helpful planning the funeral for my wife. Their efforts have helped me and my family through the healing process.”

“The team at Poppy's provided excellent care for our mum. They made the planning of her funeral smooth and provided excellent guidance for my siblings and I. I am really happy with the service we received it was unparalleled. Thank you Poppy's for all you have done for our mum.”

“A very sensitive, professional operation. In the difficult times in the aftermath of death you need to hand control to people you trust to do the job properly. Natalie at the Sheen branch fulfilled this criteria superbly and everything went like clockwork wit clear explanations along the way. Thank you Poppy’s”

“I am so glad that I chose Poppy's. I was impressed by their website and from the very first phone call. Amy and her team were so impressive. There were so many bureaucratic hurdles to be overcome regarding a death certificate for various reasons which could have been very stressful, but everyone at Poppy's was very warm and kind and professional and took the stress out of it all. I will be recommending them highly to anyone I know who is bereaved.”

“Our whole experience with Poppy's was exceptional from start to finish. Our point of contact, Lily, was so kind, caring, patient and understanding and guided us through every stage of the process in clear and gentle steps and with her help we were able to make my father’s very specific wishes for his ‘non-funeral’ a reality. It could so easily have been a horribly stressful experience, adding to the already devastating experience of losing a parent, but thanks to Lily and the team at Poppy’s it was the exact opposite. I felt an enormous sense of relief once my dad was taken into Poppy’s care, I knew that he was being looked after with the kindness and respect that he deserved - and we also felt incredibly well cared for ourselves at every step of the journey. I would have no hesitation in recommending Poppy’s. Thank you so much.”

“Poppy's are a truly unique and wonderful funeral directors. We received warm and thoughtful service from the very first contact we made. They are also totally transparent and friendly. Victoria helped us design a bespoke and truly special celebration of our Mum's life and on the day was on hand to offer unobtrusive and sensitive support. Highly recommended.”

“I engaged Poppy's when my husband died in January and I can thoroughly recommend their services. They took exceptional care of me and my husband, were hugely supportive and available for any questions I had. They were sensitive and professional throughout the entire process. I have to add that I am a young widow and at no point did any member of staff show any kind of shock at my age or circumstances, which I am hugely grateful for. I am forever thankful for the kindness they showed me.”

“The thoughtfulness, responsiveness and sensitivity shown by Poppy's was beyond anything I had expected and eased the pain of saying goodbye to my beloved husband. Thank you.”

“Poppy's did everything they could to make organising my husband's funeral as painless as possible. All the staff were so pleasant and helpful and we can't thank them enough!”

“Poppy’s provided a really great service from beginning to end for my mother’s recent funeral. Poppy’s caring and contemporary approach and style was just what we wanted and were hoping for. Highly recommend Poppy’s and will use them again when we eventually have to organise my father’s funeral.”

“I am a funeral director in the U.S. I needed assistance with helping a family fly back to London with their loved one’s cremated remains. I sent an email to this funeral home to see if they could assist me. Within a matter of minutes, Gemima replied to my email with the information that I needed. I appreciate the helpfulness and quick response, as does the family. A huge thanks to Poppy’s, from South Carolina!”

“I'm so glad I walked into Poppy's the day after my husband died. They were very helpful and professional throughout, providing everything I needed to the letter. The premises are refreshingly bright, and they helped normalise the whole process of dealing with death. I also looked at a more established and traditional funeral director- there was no contest. I would highly recommend them.”

“Poppy's proved to be thoroughly professional and kind in arranging our mother's cremation. Their attitude to bereavement is spot on: they do not try to foist unnecessary services upon you, and their pricing is reasonable and transparent. The bearers were dignified and formally dressed, though we all enjoyed the lilac van that took our mother on her final journey. It was a welcome splash of colour and informality on a day of mourning. Victoria handled our needs with great tact and thoughtfulness. I recommend Poppy's without hesitation.”

“I was so delighted to work with Natalie on my mum's funeral. She completely understood what I wanted to achieve and didn't attempt to patronise or control. It was a first class team effort and I cannot recommend Poppy's more highly. Whatever kind of funeral you are planning, Natalie and the team will be efficient, knowledgeable, kind and flexible. Do note that Poppy's will support you with traditional and non-tradition and more personalised funerals.”

“I would have no hesitation in recommending Poppy’s to anyone experiencing the loss of their loved one. The team are all professional and provided the guidance and support we needed at such a difficult time. Nothing was too much trouble. Every request was dealt with impeccably and we were grateful for the respect and dignity that was shown (by every team member) to us and our loved one. Thank you so very much for helping us get through this sad chapter in our lives.”

“Natalie and the team at Poppy's couldn't have been more supportive. They made the difficult task of arranging a loved one's funeral so much easier. Guiding us every step of the way, they helped us create the perfect send off for Mum.”

“Kind, efficient support from the off and across the board. Everything was run flawlessly, from communication to the day itself, and the advice and reassurance we received was deeply appreciated.”

“Under extremely difficult circumstances, having lost a child, Poppy's made planning the funeral easy - offering appropriate choices and a high level of understanding and sympathy. But it was so much more than just the funeral, the care over the phone, email and in person, the collection team and how well our boy was looked after in their chapel that really mattered to us.”

“I would highly recommend Poppy’s to anyone, the team was very efficient, empathetic, caring and made us feel that nothing was an issue. Working with Poppy’s has been a seamless and stress-free process.”

“Poppy's provided excellent service during a difficult time of bereavement. They were friendly and adopted a caring approach that made us feel that we were well looked after, with several different members of staff overseeing different aspects or stages of the funeral arrangements. Each of them were excellent. They helped to ensure that we had a funeral date as early as possible as well as the burial plot we wanted, and communicated well with us throughout the entire process. On the day of the funeral, everything was coordinated well on the whole. Unfortunately our wreath did arrive late that day so it wasn't able to be displayed on the coffin during the funeral service. However, Poppy's did offer a partial refund of the cost which was much appreciated. Would definitely recommend Poppy's and would use them again in future.”

“Natalie at Poppy's in Sheen was just fantastic. Dealing with the aftermath of a loved-one's death is incredibly hard. She helped us so much. She was receptive, attentive, and most of all empathetic. She listened and took the time to understand our needs. She called me out of hours (i.e. went the extra mile), but was never intrusive and gave us the space we needed too.”

“From the moment we contacted Poppy’s we felt supported and we were guided through the whole process in a very kind and respectful way. Nothing was too much trouble and the service itself ran perfectly. I would highly recommend Poppy’s.”

“Poppy's are the most human-centred business that I have ever encountered! The team are touchingly personal about every part of the process of saying goodbye to your loved ones. Highly recommended.”

“I wanted to review this wonderful funeral directors. I've sadly had to use their services twice, but with my recent bereavement, I had no hesitation who I'd want to look after my loved one. Their staff are all so caring, professional and thoughtful. They are open, honest and transparent about the care of their deceased and will be open to any questions you may need answered. Their offices are bright and welcoming and their mortuary is in the most beautiful building with a family room adjacent. It's not dark or dismal, it's a place that when my time eventually comes, I know I'd like to be there, be cared for by the Poppy's team.”

“I was so pleased that I chose Poppy’s for my Mum’s funeral care. Having had a less than positive experience with my Dad’s funeral (almost 20 years before) I was determined she would have a different experience. Poppy’s staff were attentive, supportive, kind, flexible, and full of good ideas - but in no way pushy or demanding. I felt I had time to consider my options, and to plan with their help and suggestions, rather than them driving the process. I don’t think that anything could have gone better, and I highly recommend them.”

“Poppy's offers an exceptional standard of service to both their clients and the deceased in their care. The office staff are empathetic, professional and incredibly warm. The office is a family friendly environment to visit. The mortuary is beautifully set for when you visit your departed kin. Everyone is so accommodating, discreet and compassionate. 10/10 to the entire company and your partner associates. The drivers, the florists, the whole team! Poppy's eased an incredibly difficult time into something that was as stress free as possible, allowing us to grieve without worrying about whether or not our departed were going to be looked after well enough and whether we could have got a better costing service elsewhere. Their range of products, especially environmentally friendly options, are outstanding! I cannot recommend Poppy's highly enough, special thanks to Amy, Chloe, Edel, the lovely female mortuary staff with the short hair, and Hannah, and Lily. God bless you all!”

“Poppy's organised our father's funeral. They were lovely at helping us decide on what we wanted and all communications was excellent. Victoria dealt with me and my siblings in a kind and easy going manner - we knew we were in good hands and didn’t stress about any of the details that would normally be stressful. The whole service went beautifully. We can’t thank you enough for all your care and help.”

“We are so glad we used Poppy's. From the off, we were made to feel at ease and everything thereafter happened without stress or strain. The whole process was made clear from our first visit and any problems that arose were quickly and effectively addressed. The team are considerate, compassionate, kind and helpful people so, of course, on the day everything went to plan. We were confident that it would be so because of the engagement we had with the team beforehand. Our thanks go out to Angie, Amy, Sarah and the rest of the team who calmly and professionally guided and supported us through the whole process.”

“Hannah took care of our mothers funeral. She helped and supported us from the moment my mother passed, managing every tiny detail up until the day itself, and beyond . Our mother had had mental health issues for many years, and she had lost so much dignity at the end. It felt so important to us to capture all the positive times, and make the day a true celebration. Hannah carefully listened to all our wishes, always coming up with brilliant suggestions that we hadn't even considered an option. She put everything together, to the tiniest of detail, organising slide shows to carefully timed memorable music, she found us a vicar that suited our mothers character perfectly. She sent us messages every day to check we were happy. The funeral itself was just incredible, an almost magical tribute to her life. Our mother would have been so pleased with all the choices that fitted her personality perfectly. We all agreed afterwards that Hannah was absolutely one of a kind, with such an incredible warm spirit, and that we would never consider using anyone else. I think its really changed our whole perception of funerals.”

“I cannot praise Poppy’s enough. They handled my mother's funeral in a sensitive and caring way. They found out what we wanted and helped us organise a woodland burial, and recommended a brilliant celebrant who was in tune with our wishes. The funeral turned out to be a lovely, moving and heartfelt send off made all the better by Poppy’s kind and attentive, organised team.”

“Really grateful to Poppy's for the wonderful job they did supporting and guiding us through this challenging time. The communication was excellent through out, the rates they charge are very reasonable and the staff were very kind, caring, empathic, thoughtful and compassionate. I think the seeds they gave for those attending the funeral is such a beautiful idea. I liked the fact that they really care about the environment and clients. I feel very blessed to have had Poppy's as our funeral director. Thanks Poppy's for doing such a brilliant job.”

“Poppy's have looked after us following the loss of our mum. They have been amazing from start to finish. Friendly, excellent communication, transparent with costs, informative and very caring and professional. They have made our terrible loss more bearable knowing they were looking after us. Highly recommend.”

“I had a great experience with Poppy’s. Angie and Hannah were both so wonderful and made a very sad time for us much more manageable. The funeral went smoothly and they guided me through the whole process in a straightforward and sensitive way, and were very responsive with all communication. Our family is very grateful and I highly recommend them.”

“I would like to say how impressed I have been with Poppy's, from the first meeting to discuss arrangements, through the communication in between, to the funeral day itself. Poppy's were truly professional but importantly, very courteous and supportive. They ensured that all the stress and effort needed to organise and conduct a funeral was eliminated and treated us very sensitively and compassionately which helped enormously when having to deal with the practical details. The funeral we wanted is what we received as Poppy's are more than willing to assist in tailoring the event around personal requests and choices - all with the minimum of fuss. I hope I don't need them anytime soon, but I wholeheartedly recommend them to anyone that might.”

“Poppy’s offer a unique exceptional service and supported us in every aspect through such difficult times. The funeral arrangements were tailored exactly to our wishes and it was clear that every effort was made by Poppy’s to thoroughly care for our loved one, which comforted us knowing that our loved one was in such caring hands. They even catered to our cultural preferences throughout. We genuinely cannot recommend Poppy’s enough, and would like to express particular gratitude to Victoria, Lily and Danny.”

“Poppy's service was first-rate: highly professional yet kind, caring, sensitive and compassionate. We really appreciated all the time they gave to listen to our wishes, the patience they showed and willingness to accommodate a complicated set of arrangements with the minimum of fuss. And we particularly valued their warmth and compassion on the day of the funeral. The relaxed, sensitive, calm, down-to-earth way they approached everything - from the lilac hearse to their modern outfits and general demeanour - made a harrowing day feel a tiny bit more bearable. Thank you so much to Victoria, Gemima and all the team at Poppy's for helping us through a distressing few weeks.”

“Poppy's were there for us throughout our experience, so kind, helpful, and professional. They made our service run smoothly and with empathy, almost as if they were family. Thank you, Poppy's.”

“We found Poppy’s from a Google review and so I feel compelled to add to the wonderful comments. Hannah, Gemima and Danny made what was an incredibly difficult time the most perfect experience. Every detail was considered and the team went above and beyond to help us create a very personal service. I recommend Poppy’s highly… thank you to the whole team…”

“As a funeral celebrant, it might seem unusual for me to be reviewing Poppy's. However, not all funeral directors are the same (and I work with many). At a time when decisions are already tough and it's hard to know who to turn to and to understand all the choices and options available, you need to trust that you will get the right advice. The Poppy's team offer a kind, personal, and thoughtful service in an industry where this is surprisingly rare. They are always friendly and compassionate and will support you with complete professionalism.”

“Heartfelt thanks to Victoria and the team at Poppy's for handling my father's funeral with such skill and care. Not having had the experience of arranging a funeral before, it was extremely reassuring to have Poppy's by my side gently steering me through all the decisions that had to be made in the run up to the day, while giving my mother and I plenty of scope to shape a service that felt authentic, creative and fitting for my father.”

“I wish I'd written this review sooner, as it's been over a year since Poppy's organised my father's funeral and maybe this review would have already helped others in the similar sad situation of having to choose a firm to organise a funeral. I can't speak highly enough about this group of people - note that I use this term rather than a generic one of 'firm' as the service they provided for me felt a very personal one, something that is incredibly important when you are going through such a difficult process. You deal with one person directly, and they are always on hand. Everything is clearly explained. And as an additional little touch, we got a card from Poppy's on the first anniversary of the funeral date. Don't bother looking elsewhere, just choose Poppy's as they are fantastic.”

“We would like to thank Victoria and her colleagues at Poppy's for providing such a wonderful, caring service for my husband's funeral. They provided a sympathetic and smooth process for us to make our farewells to a wonderful and much loved man in a peaceful and respectful ambience. At a time of much sadness it really helped us all to find some solace and closure as we said a final goodbye. The choice of service, caskets was excellent too. They could not have been kinder or more understanding which offered great comfort at this time.”

“Recently we worked with Poppy's Funeral Services in Tooting. London. At this time of our grief, Monica and I, experienced the amazing understanding and emotionally encouraging support of our Funeral Director Amy, Emma with the colleagues who took care at the Chapel. They were ever so patient and provided very practical tips, organizing the service according to our desire, through out the process. We appreciate the empathy and consolation extended to us.”

“We had a fantastic experience with Poppy's. All the staff with whom we had contact were friendly, proactive and helpful. Natalie, our funeral director, explained options clearly and patiently, sourced difficult to find resources, kept us up to date, and more than anything helped us to be confident in having a slightly unconventional service. The feedback from the attendees was incredibly positive and uplifting. I would recommend Poppy's unreservedly.”

“Poppy were professional, kind, thorough and and such good support at a tricky time. Highly recommending them.”

“Poppy's are professional, kind and not that stuffy rigid experience you would expect. Their progressive and fresh approach to death and dying made our experience of saying goodbye to our Mum so easier. I would highly recommend their services. A big thank you to Angie and Victoria who were both so approachable and supportive.”

“Poppy's as ever were excellent and fully lived up to their reputation as the leader in great deathcare. My grandmother, grandfather and now father have all had funerals through Poppy's and each time they've been immensely supportive and flexible. I never felt I was being pushed to do anything that wasn't right for me – the whole process was very transparent. Gemima was clear, candid and comforting. A pleasure to deal with at a difficult time.”

“Calm, kind, knowledgeable and professional. The whole team made a very difficult time a little easier. Highly recommended.”

“Amazing service from Poppy's, kind, caring and really thoughtful on how to get the best for our needs. They were there at the service, and managed the whole process all the way through and called numerous times to check if we were happy. Would definitely recommend.”

“If you’ve got as far as looking at the reviews for Poppy’s then look no further. Simply superb. The celebration they seamlessly put together for my husband was everything we wanted it to be - the perfect match of Celebrant, the non-standard hearse and coffin choices, the funeral director pitching up in a red jacket to follow the theme we’d asked of the attendees, I could go on. Thank you Poppy’s for nothing being too much and giving me complete and utter confidence.”

“When our beautiful 14 year old son passed away suddenly we chose Poppy's to help us plan his funeral. From the very first encounter we received nothing but kind, sensitive, and considerate support in helping us navigate our way through what was an extremely distressing time. They gave us great practical advice, sympathetically delivered clear information on the costs and decisions required, and offered a shoulder to cry on when we became emotionally overwhelmed by the process. I would highly recommend them, and their caring approach, to anyone needing to arrange a funeral.”

“Poppy's were such great find. They helped us to arrange the funeral for my mother-in-law from initial meeting to the the end with such care and compassion. Every step was clearly explained and nothing was too much trouble. They kept us informed about every stage and the event itself was beautifully executed. A lovely tribute to a wonderful lady. Thank you so much Poppy's-would highly recommend.”

“This was sadly not the first time I have enlisted the services of Poppy's. Each time their efficiency and general professionalism have been first class but it is their kind and sincere consideration of both our heartbreaking situation and our aims that make them the obvious choice to help in distressing times.”

“We had a beautiful funeral for my husband, with freedom to decorate his coffin and add personal touches. Poppy’s were supportive and compassionate at every point, and I plan to go with them when it is my turn!”

“From my initial communication until even after the funeral, I felt supported by real people with genuine empathy and love. Costs were upfront and I felt in control of all options, nor did I ever feel this business was about the money. Their values and passion were clear, and they looked after my loved one as if he were still here, with dignity and respect. Their flexibility with regard to enabling me to personalize everything from the coffin which they gave me time, space, and support to paint, to any ideas I felt the need to make happen. Our loved one's farewell was the perfect send-off and one I would not have achieved without Poppy's.”

“If I could give a millions star rating then I would! I found Poppy's on google when looking for an all women funeral directors, and, I am so glad I found them. From start to finish the communication was superb. Hannah, Lilly, Chloe and Angie, ladies that had helped, and looked after my mum and me. I was allowed to be involved from the start with the care for my mum right until the very end. I was allowed to make decisions that were best for me and my mum that I didn’t even know I was allowed to do. I am so happy to have met all the wonderful women at Poppy's. All funeral directors should be like Poppy's. Thank you to all at Poppy's, with lots of love.”

“Extremely lovely members of staff. Very friendly and helpful. I arrived with no appointment and they made time for me. Always available to talk to face to face or via telephone. Would highly recommend. Thank you all very much for all your help and support”

“My son died and from start to finish, Poppy's service was impeccable. Every little detail was handled with care and respect. Poppy's staff {Gemima} supported me, far and beyond. For Corey I choose to have a non religious celebrant {Richard}, he was perfect for Corey and our family. I could not thank them more.”

“Following the death of my father I felt very luck to have found Victoria at Poppy's Funeral Directors. She talked me through all my options and helped organise everything in a car respectful way. I would definitely recommend them.”

“Poppy's were incredibly supportive of me and family after my brother died. They were kind and informative and helped us to create a very special and bespoke celebration of life, completely different from a traditional funeral. They made excellent recommendations including a wonderful celebrant. The opportunity for a private family visit at the cemetery (and the option to have up to 4 visits) was much appreciated and it was a welcoming and peaceful environment. Funeral director Amy was fantastic on the day itself - warm, respectful and calm - making everyone feel at ease. Couldn't recommend Poppy's highly enough.”

“When I started arranging my Granny's funeral I didn't know where to start. I was confronted with choosing between hundreds of websites for London-based funeral homes, but opted for Poppy's because of their modern approach and reasonable pricing. Everything was clear and transparent about the costs from the offset, and there were no hidden fees to worry about. There is a lot of admin to do in these situations and it can be overwhelming, but I always felt supported by regular communication with Lily, who onboarded me, and Amy our funeral director. It was really reassuring to know that there was the support to make sure I wasn't forgetting something important. I cannot thank the Poppy's team enough for their help and for accommodating everything my family wanted. We even got to decorate my Granny's coffin which was very poignant as she was an artist herself.”

“I unreservedly recommend Poppy's. The whole process was carried out kindly, discreetly and efficiently. We had a wonderful funeral and I thank Poppy's for enabling that.”

“Organising a funeral for a loved one is a difficult challenge and, hopefully, not one that we are required to experience often. When it inevitably happens, the process can appear quite daunting. Poppy's were a source of great support to my brothers and I. They went out of their way to simplify all the decisions that are required to be made over a short time period. Their approach was understanding and encouraging. I can recommend their service very highly indeed.”

“When it comes to things you want done right, funerals are top of this list! We recently lost my mum after her fighting hard in the ICU, I’d flown back quickly from Chicago and to say it was a shock is an understatement. My sister found Poppy’s online and the rest of the experience was made a lot easier from that point onwards. The whole team at Poppy’s were attentive, warm, caring and extremely professional! We worked directly with Amy a lot who helped go above and beyond. I had NO IDEA, how many things needed to be arranged for the funeral, but they broke it all down in the order of events, gave us our options and offered their advice! They helped with everything!!! They even helped switch our Crematorium location last minute, suggested an INCREDIBLE Wake venue at Stephens House and Gardens in Finchley, (Booking manager Tracy is wonderful) and also suggested a Celebrant for the service. (Jo Napthine, did an incredible job! She brought everything for the service, together so beautifully). We’ll forever be grateful we chose Poppy’s for their attention to detail and caring handling at what’s been an incredibly painful time.”

“At the time of our greatest stress, Poppy's were not only advising us in making day-to-day funeral decisions but were ahead of the curve managing anxieties and expectations. Very professional and personable people working in a low-key way to produce high-quality results and overall peace of mind. A special thank you to Victoria who was seemingly everywhere all the time doing everything!”

“Absolutely fantastic experience with this company. They went above and beyond our expectations, guiding us gently through the process, and letting us know we had choices we hadn't even imagined. They were sensitive throughout, flexible and responsive to our needs, and managed to help us create a meaningful and quite wonderful funeral. I would never have thought we could make such a sad day so mixed with joy and tears together, and I can't imagine any other funeral service facilitating that in the same way.”

“Poppy's were absolutely amazing at helping us through the difficult few weeks after our mother's death. From collecting her body sensitively and respectfully, to providing calm advice and support on funeral preparations, and finally to helping us create a funeral mum would have been so happy with. I couldn't have imagined how we could have done what we did in the two weeks we had until the funeral without them, and would wholeheartedly recommend them.”

“Took great care over the details and listened to all my requests and acted accordingly. Very happy with their service and will recommend in future.”

“I know what you're thinking - I was sceptical of Poppy's five-star reviews too. But having used them for my mother's funeral this week, they deserve them. The staff are exemplary - professional, solicitous and always available to help with the details surrounding all the bureaucracy that needs dealing with. At times, it was easy to believe I was their only client as they were so fantastic at keeping me up to date with (what turned out to be) a complicated run-up to the ceremony. I was so impressed by the way they allow clients to choose the elements that they want for a funeral rather than sell an overpriced package. They actively encouraged me to look at the cheaper options and let us personalise Mum's funeral so it was something that was really meaningful for us. I would not hesitate to use or recommend Poppy's again. Thank you to the whole team.”